In 2022, Pencarrow received a formal warning from the Financial Markets Authority for record-keeping breaches, a challenging experience for any business. We sit down with Philippa Weston, who speaks candidly about what it was like to be investigated by the FMA, the events that led to the warning, the cost to the business, and the key lessons they�ve learned.� She reflects on what they wish they had known beforehand and how they�ve strengthened their approach to compliance, offering practical insights to help others avoid similar issues.