Privacy Policy
Last updated: November 2025
The Compliance Company (UpSkill) Limited and its related entities (together, “UpSkill”, "we" our", "us") are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or our products and services (“Services”).
1. Who we are
We are a New Zealand based provider of consultancy services, online training and AI-driven AML/CTF compliance tools.
We are the data controller responsible for deciding how your personal information is collected and used. Your the user of our Services or website.
2. What personal information we collect
We only collect the following personal information from you: First name, last name, email address and company name. We do not collect any other personal, financial, or sensitive information.
How we collect your personal information
We collect personal information when you: Register or sign up to use our Services; contact us by email or through our website; or subscribe to newsletter or marketing communications (if applicable).
We may also automatically collect limited technical information such as your browser type, device, and IP address to ensure the security and performance of our website.
4. Why we collect and use your personal information
We collect and use your personal information to: Provide you with access to and support for the Service; respond to your queries or feedback; manage your account or subscription; communicate updates or important notices related to our Services; and comply with our legal obligations.
We will not use your personal information for any other purpose without your consent, unless required or authorised by law.
5. Use of cookies and similar tracking technologies
Cookies are small text files that we store on your browser, or the hard drive of your computer, if you agree. Cookies collect data which includes personal information.
We use our own cookies, and similar tracking technologies, to enhance user experience, provide security, and improve our Services. We also use third party cookies. Set out below are the cookies that we use.
Essential cookies. These are cookies that are required for the core functionality of our website. These essential cookies are always enabled because the website will not work properly without them. They include, for example, cookies that enable certain authentication and security functions.
Preference cookies. These enable us to recognise you when you return to our website, to personalise our content for you and remember your preferences.
Performance cookies. These help us to understand how visitors interact with the website. They include cookies that tell us how long people spend on the website and the number of times they visit, to improve service functionality.
6. Disclosure of your personal information
We may share your personal information only with: Trusted service providers who assist in delivering our Service (for example, developers, cloud hosting or security providers); our professional advisers (such as auditors or lawyers); and government or regulatory authorities, if required by law.
Where we engage service providers located outside New Zealand, we take reasonable steps to ensure they comply with privacy standards that are substantially similar to those under the Privacy Act.
We will never sell your personal information.
7. Data storage and security
We store your personal information securely using reputable cloud-based providers. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure, including encryption, access controls, and secure servers.
How long we keep your personal information
We retain your personal information only for as long as it’s needed to provide the Services or meet legal requirements. When it’s no longer required, we securely delete or de-identify your information.
9. Access, correction, and deletion
You have the right to: Access the personal information we hold about you; request correction of inaccurate or outdated information; and request deletion or de-identification of your information where appropriate.
You can make a request by emailing info@up-skill.co.nz. We may ask you to verify your identity before processing your request.
Data breaches
If your personal information is involved in a data breach that’s likely to result in serious harm, we will promptly investigate and notify you and the Office of the Privacy Commissioner (OPC).
10. Marketing communications
We may send you updates or information about our products or services if you’ve opted in to receive them. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at info@up-skill.co.nz.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the “last updated” date shown near the top of this page.
12. Contact us
If you have any questions or complaints about this Privacy Policy or our handling of your personal information, please contact us at info@up-skill.co.nz.
If you’re not satisfied with our response, you may contact the OPC:
Website: https://www.privacy.org.nz/
Phone: 0800 803 909