FAQ

UpSkill is a digital training platform that empowers people through engaging, expert-led training and digital guidance. It provides guidance directly from experts who have worked in businesses and have also been consultants and auditors. Our courses provide in-depth and practical insights to help you effectively satisfy your obligations.

"Having access to an educational platform such as UpSkill has been invaluable to me and my team when navigating the ever-changing AML/CFT environment. The platform provides up-to-date videos explaining a multitude of different topics, which have enabled me and my team to better understand the AML/CFT framework and subsequently customise our processes and procedures to discharge our AML/CFT obligations effectively."

AML/CFT Compliance Officer

MIS Manager

Upskill, is brought to you by The Compliance Company. The Compliance Company is a leading consultancy firm that offers specialist consulting, audit, training and software solutions. The Compliance Company helps businesses build governance, risk and compliance frameworks that add value to their business and help them focus on what’s important - their customers.

All courses are created in-house by our Consulting and Production Team.

There are 'position' filters (Director, Compliance Team, Senior Manager and Frontline Staff) on our courses page which allows you to filter courses by position. Our Customer Success Team can also help you in deciding who should watch each of our courses.

Organisation Subscription.

Our "Organisation Subscription" gives your business unlimited access to all our courses for 12 months. It's a perfect option for anyone looking to upskill their Directors, Senior Managers, AML/CFT Compliance Officer, Compliance Teams and Frontline Staff.

Individual Subscription (Expert and Lite)

Our "Individual Subscription - Expert" gives you unlimited access to all our courses for 12 months. It's a perfect option for AML/CFT Compliance Officers and members of Compliance Teams.

Our "Individual Subscription - Lite" gives you access to a position-specific set of courses for 12 months. It's a perfect option for Directors, Senior Managers and Frontline Staff.

Individual courses.

You can buy each course individually. You will have unlimited access to any course you purchase for 12 months.

If you purchase a course or one of our subscriptions, you will get unlimited access for 12 months.

All our training courses have assessments. UpSkill Insights (Industry Interviews) do not have assessments.

Yes. All our courses are accompanied by a certificate which is stored in the UpSkill platform and can be downloaded at any time.

Yes. Our courses count towards your continuing professional development.

Yes. We frequently review and update our content to ensure that it reflects regulatory changes and guidance, as well as prevailing views. New content is released regularly.

All courses will automatically expire after 12 months. If you have a subscription, the subscription will automatically renew. To cancel a subscription, you will need to give us 30 days’ notice prior to your subscription renewing. Please Contact Us to discuss this further.

If you require more users, please Contact Us to discuss your requirements and pricing.

When you initially sign up to UpSkill, you agree your subscription with us. After 12 months, this can be adjusted. Please Contact Us to discuss this further.

A license can only be transferred if the user hasn't started any course. Please Contact Us to discuss this further.

Please Contact Us and our Customer Success Team will help be in touch.

When there are multiple people from one organisation on UpSkill, we will set you up with a Seat Manager. Seat Manager’s play a key role in overseeing users on our platform. They can add or remove users, enroll and unenroll from courses and can generate various reports. We have a Seat Manager Hub full of useful resources that is available to Seat Managers once they login to UpSkill and which takes them through how to get the most out of UpSkill.

The Seat Manager can run a variety of reports through UpSkill including, but not limited to, user progress reports and reports on the performance of users in relation to the competency assessments. Seat Manager’s can also develop custom reports and can schedule reporting based on their own requirements.

Please Contact Us to discuss pricing.

Monthly payment options are available where purchases exceed $1,500 (plus GST).

Invoices will be issued for payment.

No, our prices are exclusive of GST.

An UpSkill Certification is a qualification issued by UpSkill as recognition of completion of certain courses.

We are currently offering an UpSkill AML/CFT Compliance Officer Certification. Our UpSkill AML/CFT Compliance Officer Certification is perfect for AML/CFT Compliance Officers or members of the Compliance Team who are looking to obtain a formal qualification. It is also perfect for anyone looking to upskill or retrain.

Despite the crucial role that compliance plays in businesses and financial services, qualifications in this area are limited. To address this, we've launched a our UpSkill Certifications.

Our goal is to develop additional recognised qualifications, creating a structured training pathway to open compliance careers to new entrants and support existing professionals in advancing their roles.

Yes, The Compliance Company can support you with your needs. The Compliance Company and UpSkill operate within the same group.

FAQs.

Frequently Asked Questions

About.

What is UpSkill?

Who created UpSkill?

Content.

Who creates the courses on UpSkill?

How do I know who should complete the different courses?

What options do I have to buy courses?

How long do I have access to a course for?

Do all courses have assessments?

Do I get certificates for completing a course?

Do the courses count towards CPD?

Is your content regularly updated?

Access.

How do I can cancel?

How to increase my users?

How do I decrease my UpSkill subscription?

What happens if I have my own Learning Management System (LMS)?

Can a licence be transferred?

How do I sign up?

UpSkill functionality.

What is the role of the Seat Manager?

What reporting is available on UpSkill?

Pricing.

How much does UpSkill cost?

Do I have to pay upfront, or can I pay monthly?

How do I pay for courses?

Are your prices inclusive of GST?

UpSkill Certification.

What is an UpSkill Certification?

What type of certifications do you offer?

Why are we offering an UpSkill Certification?

Consulting and Audits.

Do you offer consulting services and audits?